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Customer complaints is a critical part of customer services. The days of
sending a "standard letter" in response to a complaint from a
customer's Technical Manager are long gone. It is necessary to get a written
response to the complaint from the plant that caused the problem. Technical
Managers have a requirement for the response to explain how the complaint
occurred and what steps will be taken to prevent a reoccurrence.
Key Benefits
 | Eliciting a suitable response from the technical departments of supplying
factories can often be very time consuming, time which you could spend
more profitably selling product. |
| Technical Excellence UK Ltd will ensure that suitable responses are
obtained from your suppliers technical departments. We will ensure that the
response is in "good" English and presented in a manner acceptable
to your clients. |
| If required Technical Excellence UK Ltd will handle all your complaints on
either a retainer basis or per complaint. We would provide you and your
suppliers with graphical trend data to aid in improving supplier
performance. Proof of this is often a requirement of your customers due
diligence defense of using only preferred suppliers. It is increasingly
required for achievement of Higher BRC Accreditation. |
Capabilities
Alan Gosling has for many years maintained Fisher Foods Ltd preferred
supplier database and ensured that complaints were responded to in a
suitable manner.
- Capability 1
- Fisher Foods Ltd had received Higher BRC Accreditation by EFSIS
and each year complaint handling and proper maintenance of a preferred
supplier list was a requirement of the accreditation.
- Capability 2
- Alan Gosling maintained the complaints database for Fisher Foods
Industrial Division and issued graphical data to the procurement
departments and to suppliers.
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Technical
Excellence UK Ltd 
